Effective on 04/26/2026
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply without restriction or reservation to all sales concluded by the Seller with non-professional buyers ("Clients" or "Client") wishing to purchase products ("Products") offered for sale by the Seller on the website https://burpeesetcroquettes.fr. The Products offered for sale on the website are as follows:
Sports clothing and accessories
The main characteristics of the Products, including their specifications, illustrations, and indications of dimensions or capacity, are presented on the website https://burpeesetcroquettes.fr, which the client is required to review before placing an order.
The choice and purchase of a Product are the sole responsibility of the Client.
Product offers are valid within the limits of available stock, as specified when placing the order.
These GTC are accessible at any time on the website https://burpeesetcroquettes.fr and shall prevail over any other document.
The Client declares to have read these GTC and accepted them by checking the box provided for this purpose before initiating the online ordering process on the website https://burpeesetcroquettes.fr.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Client.
ARTICLE 2 - Prices
Products are supplied at the current prices listed on the website https://burpeesetcroquettes.fr, at the time the Seller registers the order.
Prices are expressed in Euros, excluding tax and including tax.
Prices take into account any reductions that may be granted by the Seller on the website https://burpeesetcroquettes.fr.
These prices are firm and non-revisable during their period of validity, but the Seller reserves the right, outside this period, to modify prices at any time.
Prices do not include processing, shipping, transport, and delivery costs, which are invoiced in addition, under the conditions indicated on the website and calculated prior to placing the order.
The payment requested from the Client corresponds to the total amount of the purchase, including these costs.
An invoice is issued by the Seller and given to the Client upon delivery of the ordered Products.
ARTICLE 3 - Orders
The Client is responsible for selecting the Products they wish to order on the website https://burpeesetcroquettes.fr , according to the following procedure:
Order placement and validation process on burpeesetcroquettes.fr
1. Product selection
The client browses the site, consults product sheets (sports t-shirts) with descriptions, photos, available sizes, and VAT-inclusive prices. They select the desired size and quantity, then click "Add to cart".
2. Cart summary
The client accesses their cart where they can check the selected items, modify quantities, or remove products. The subtotal is displayed transparently.
3. Client identification
The client clicks "Proceed to checkout" and enters their details: first name, last name, email address, shipping and billing address, phone number. They can create an account or order as a guest.
4. Choice of delivery method
The client selects the proposed delivery method (standard, tracked, etc.) with estimated delivery time and corresponding fees displayed.
5. Final summary before payment
A summary page displays: ordered products, delivery address, delivery method, subtotal (excl. VAT), VAT (if applicable), shipping costs, and total (incl. VAT) to be paid. The client must check the box accepting the General Terms and Conditions of Sale before being able to validate.
6. Secure payment
The client is redirected to the secure payment platform Stripe / Shopify Payments (to be adapted according to your choice). Payments are accepted by credit card (Visa, Mastercard, CB), with mandatory 3D Secure authentication. No banking data is stored on the merchant site.
7. Order confirmation
Once payment is validated, the client is redirected to a confirmation page displaying the order number. An automatic confirmation email is sent immediately, containing: the order summary, the order number, the amount paid, the delivery address, and customer service contact details.
8. Order processing
The order is sent to our print-on-demand production partner (Printful) who handles printing and shipping the product. A tracking email with the tracking number is sent to the client upon shipment.
9. Delivery
The client receives their order within 5 to 10 working days (to be adapted according to Printful). They benefit from a 14-day right of withdrawal from receipt, in accordance with article L221-18 of the Consumer Code.
10. Donation to the association
10% of the annual net profit generated by Burpees & Croquettes is donated to a partner association dedicated to the protection of stray cats. The calculation is made at the end of the fiscal year, based on the net profit after deduction of all expenses (production, shipping costs, banking fees, platform fees, communication, social and tax charges). A transparent report of the amount donated is communicated annually to the community.
Product offers are valid as long as they are visible on the website, within the limits of available stock.
The sale will only be considered valid after full payment of the price. It is the Client's responsibility to verify the accuracy of the order and to report any error immediately.
Any order placed on the website https://burpeesetcroquettes.fr constitutes the formation of a distance contract between the Client and the Seller.
The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order.
The Client can track the progress of their order on the website.
ARTICLE 3 Bis - Client area - Account
To place an order, the Client is invited to create an account (personal space).
To do this, they must register by filling out the form provided at the time of their order and undertake to provide sincere and accurate information regarding their civil status and contact details, particularly their email address.
The Client is responsible for updating the information provided. It is specified that they can modify it by logging into their account.
To access their personal space and order history, the Client must identify themselves using their username and password, which will be provided after registration and are strictly personal. As such, the Client must not disclose them. Otherwise, they will remain solely responsible for any use made of them.
The Client may also request de-registration by visiting the dedicated page in their personal space or by sending an email to: contact@burpeesetcroquettes.fr. This will be effective within a reasonable time.
In the event of non-compliance with the general terms and conditions of sale and/or use, the website https://burpeesetcroquettes.fr will have the possibility of suspending or even closing a client's account after a formal notice sent electronically has remained without effect.
Any account deletion, regardless of the reason, results in the complete deletion of all the Client's personal information.
Any event due to a case of force majeure resulting in a malfunction of the site or server, and subject to any interruption or modification during maintenance, does not engage the Seller's responsibility.
The creation of an account implies acceptance of these general terms and conditions of sale.
ARTICLE 4 - Payment conditions
The price is paid via secure payment, according to the following terms:
· payment by credit card
The price is payable in full by the Client on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider for banking transactions carried out on the website https://burpeesetcroquettes.fr.
Payments made by the Client will only be considered final after the Seller has effectively received the amounts due.
The Seller will not be obliged to deliver the Products ordered by the Client if the Client does not pay the price in full under the conditions indicated above.
ARTICLE 5 - Deliveries
Products ordered by the Client will be delivered in metropolitan France.
Deliveries take place within 8 to 10 days at the address indicated by the Client during their order on the website.
Delivery is constituted by the transfer of physical possession or control of the Product to the Client. Unless there is a special case or unavailability of one or more Products, the ordered Products will be delivered in a single shipment.
The Seller undertakes to make its best efforts to deliver the products ordered by the Client within the deadlines specified above.
If the ordered Products have not been delivered within 20 days after the indicative delivery date, for any reason other than force majeure or the Client's fault, the sale may be cancelled at the written request of the Client under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Client will then be refunded to them at the latest within fourteen days following the date of cancellation of the contract, excluding any compensation or retention.
In the event of a special request from the Client concerning the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the associated costs will be subject to specific additional invoicing, based on a quote previously accepted in writing by the Client.
The Client is obliged to check the condition of the delivered products. They have a period of 15 days from delivery to make claims by email, accompanied by all relevant supporting documents (especially photos). After this period and if these formalities have not been respected, the Products will be deemed compliant and free from any apparent defect, and no claim will be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its own expense, the delivered Products whose non-conformity or apparent or hidden defects have been duly proven by the Client, under the conditions provided for in articles L 217-4 and following of the Consumer Code and those provided for in these GTC.
The transfer of risks of loss and deterioration related thereto will only take place when the Client physically takes possession of the Products. The Products therefore travel at the Seller's risk, unless the Client has chosen the carrier themselves. In this respect, the risks are transferred at the time the goods are handed over to the carrier.
ARTICLE 6 - Transfer of ownership
The transfer of ownership of the Products from the Seller to the Client will only occur after full payment of the price by the latter, regardless of the delivery date of said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of Article L221-18 of the Consumer Code, "For contracts providing for the regular delivery of goods over a defined period, the period runs from the receipt of the first good."
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the website, or by any other unambiguous statement expressing the will to withdraw, particularly by postal mail addressed to the Seller at the postal address or email indicated in ARTICLE 1 of the GTC.
Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing their re-marketing in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products will not be accepted for return.
Return shipping costs remain the responsibility of the Client.
The exchange (subject to availability) or refund will be made within 14 days from the receipt by the Seller of the Products returned by the Client under the conditions provided in this article.
ARTICLE 8 - Seller's liability - Guarantees
The Products supplied by the Seller benefit from:
· the legal guarantee of conformity for defective, damaged or incorrect Products or those not corresponding to the order,
· the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use,
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
"The seller is required to deliver goods that conform to the contract and is liable for any conformity defects existing at the time of delivery. They are also liable for conformity defects resulting from packaging, assembly instructions, or installation when this was their responsibility under the contract or was carried out under their responsibility."
Article L217-5 of the Consumer Code
"The goods conform to the contract:
1° If they are fit for the use ordinarily expected of similar goods and, where applicable:
- if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- if they present the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling;
2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted."
Article L217-12 of the Consumer Code
"The action resulting from a lack of conformity lapses after two years from the delivery of the goods."
Article 1641 of the Civil Code.
"The seller is bound by a warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would have given a lower price for it, had they known of them."
Article 1648, paragraph 1 of the Civil Code
"The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect."
Article L217-16 of the Consumer Code.
"When the buyer requests from the seller, during the commercial warranty period granted to them upon acquisition or repair of a movable good, a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or from the provision of the good for repair, if this provision is subsequent to the request for intervention."
In order to assert their rights, the Client must inform the Seller, in writing (email or mail), of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered.
The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed based on the invoiced rate, and return shipping costs will be reimbursed upon presentation of supporting documents.
Refunds, replacements, or repairs of Products deemed non-compliant or defective will be carried out as quickly as possible and no later than 15 days following the Seller's observation of the non-conformity or hidden defect. This refund may be made by bank transfer or check.
The Seller's liability cannot be engaged in the following cases:
· non-compliance with the legislation of the country where the products are delivered, which the Customer is responsible for verifying,
· in case of misuse, professional use, negligence, or lack of maintenance by the Customer, as well as in case of normal wear and tear of the Product, accident, or force majeure.
· The photographs and graphics presented on the website are not contractual and cannot engage the Seller's liability.
The Seller's warranty is, in any case, limited to the replacement or reimbursement of non-compliant or defective Products.
ARTICLE 9 - Personal data
The Customer is informed that the collection of their personal data is necessary for the sale of Products by the Seller and for their transmission to third parties for the purpose of Product delivery. This personal data is collected solely for the performance of the sales contract.
9.1 Collection of personal data
The personal data collected on the website https://burpeesetcroquettes.fr are as follows:
Account opening
When creating the Customer / user account:
Last name, first name, postal address, phone number, and email address.
Payment
As part of the payment for Products offered on the https://burpeesetcroquettes.fr website, financial data relating to the Customer / user's bank account or credit card are recorded.
9.2 Recipients of personal data
Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficiency of the sale and delivery of Products.
The category(ies) of co-contractor(s) is (are):
· Transport providers
9.3 Data Controller
The data controller is the Seller, within the meaning of the French Data Protection Act and, from May 25, 2018, of Regulation 2016/679 on the protection of personal data.
9.4 Limitation of processing
Unless the Customer expresses their express agreement, their personal data will not be used for advertising or marketing purposes.
9.5 Data retention period
The Seller will retain the data thus collected for a period of 5 years, covering the period of limitation of applicable contractual civil liability.
9.6 Security and confidentiality
The Seller implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Customers' and users' rights
In accordance with the regulations applicable to personal data, Customers and users of the https://burpeesetcroquettes.fr website have the following rights:
· They can update or delete their data as follows:
by logging into their account, they can modify all their data, even delete their account.
· They can delete their account by writing to the email address indicated in Article 9.3 "Data Controller"
· They can exercise their right of access to know their personal data by writing to the address indicated in Article 9.3 "Data Controller"
· If the personal data held by the Seller is inaccurate, they can request the update of the information by writing to the address indicated in Article 9.3 "Data Controller"
· They can request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data Controller"
· They can also request the portability of the data held by the Seller to another provider
· Finally, they can object to the processing of their data by the Seller
These rights, provided they do not conflict with the purpose of the processing, can be exercised by sending a request by mail or email to the Data Controller whose contact details are indicated above.
The data controller must respond within a maximum period of one month.
In case of refusal to grant the Customer's request, the refusal must be justified.
The Customer is informed that in case of refusal, they can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
The Customer may be invited to tick a box indicating their agreement to receive informative and promotional emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual property
The content of the website https://burpeesetcroquettes.fr is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement.
ARTICLE 11 - Applicable law - Language
These GTC and the transactions resulting therefrom are governed by and subject to French law.
These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.
ARTICLE 12 - Disputes
For any complaint, please contact customer service at the postal or email address of the Seller indicated in ARTICLE 1 of these GTC.
The Customer is informed that they may, in any case, have recourse to conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in case of dispute.
In this case, the designated mediator is
CM2C
49 rue de Ponthieu 75 008 PARIS
https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net.
The Customer is also informed that they can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes to which the purchase and sale transactions concluded under these GTC, and which have not been settled amicably between the seller or through mediation, will be submitted to the competent courts under the conditions of common law.
Produced on https://www.legalplace.fr